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Help shoppers find the right fit, check stock and complete checkout. Keep the order and customer conversation connected after the purchase.
Example systems
WhatsApp
HubSpot
Gmail
Google SheetsRetail & consumer
Answer product questions, complete purchases and give customers a clear next step after checkout.
01 / Conversation to checkoutExample workflow
01 / Conversation to checkoutExample workflow
01 / 03Fit checked
The shopper shares their coffee machine model. The agent checks compatible filters and current stock.
02 / 03Product selected
The standard filter fits and is in stock. The agent presents it in the conversation, with the order total ready for confirmation.
03 / 03Order confirmed
The customer confirms the order and completes payment in WhatsApp. The order confirmation returns to the same conversation.
The shopper shares their coffee machine model. The agent checks compatible filters and current stock.
The standard filter fits and is in stock. The agent presents it in the conversation, with the order total ready for confirmation.
The customer confirms the order and completes payment in WhatsApp. The order confirmation returns to the same conversation.
Reported Hexagon customer result
+650%A retailer used Hexagon’s Sales Agents to answer product questions, check stock and guide customers through native WhatsApp checkout.
Build this workflow with us02 / Delivery updates
The support agent brings the order and delivery update together, explains the confirmed status and prepares the next action under your service policy.
WhatsApp
ZendeskOrder systemWhatsAppIllustrative workflowMy order is due today, but the tracking has not moved. What happens next?
Your order is still awaiting a carrier update, so I cannot confirm delivery today. I have prepared a delivery enquiry for our fulfilment team to review.
03 / Product discovery
GEO samples AI answers to the shopper question, checks the cited product pages and drafts missing dimensions and clearance guidance from approved product information. Your team reviews the changes before publication.
Google DocsProduct catalogueGoogle DocsIllustrative workflowSmall-kitchen fit: this example model is 18 cm wide, 32 cm deep and 30 cm high. Leave 5 cm behind it and 12 cm above it to open the water-tank lid.
Product team checks the specification and wording before publishing.
ONE COMPANY. CONNECTED WORK.
Keep the customer’s request, the team’s decisions and the work already done connected through your company brain.
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