A network operations specialist coordinates a service incident by phone beside network displays.

Telecommunications

Make service requestseasier to resolve.

Help customer and field teams coordinate service requests with the account, appointment and previous work already in context.

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Example systems

Zendesk

Salesforce

Outlook

Telecommunications

Give service teams the next practical step.

Explain an office outage, prepare installation access and check an unexpected charge after a plan change.

01 / Outage updates

Check whether an outage affects the customer's service.

After account verification, the agent checks the recorded service incident, shares confirmed updates and routes a new fault to support when no incident matches.

WhatsAppBusiness service support

Illustrative workflow

Office manager

Our office internet is down. Is this a known outage, and what should we do?

CX AgentAI

Ready for review

Connected records and company memory reviewed.

Your office service matches an open network incident. There is no confirmed restoration time yet. Your support case is linked to the incident so the team can share the next confirmed update.

Review details

ZendeskOffice support case

Verified account and affected office service.

Network status systemOpen network incident

The service is affected; restoration time is not confirmed.

Company brainOutage communication policy

Share a restoration time only after the network team confirms it.

Account: Office service identified
Checked: Open incident affecting this office service
Update: Restoration time not yet confirmed

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02 / Installation visits

Prepare installation access details before the visit.

The workflow gathers site access requirements, contact details and available appointments, then prepares the installation booking and access instructions for confirmation.

Outlook

SalesforceField service system

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Draft · Ready for review

Fibre installation visit

Appointment: Proposed Tuesday, 09:00–11:00 · awaiting customer and field-team confirmation
Site: Office suite 410 · service entrance on the east side
Access: Reception requires engineer names and vehicle registration numbers 24 hours ahead; the building manager must unlock the equipment room.

Still needed

Confirm the on-site contact’s name and phone number, then obtain the engineer details. No appointment has been booked.

03 / Billing questions

Check an unexpected charge after a plan change.

The agent compares the recorded order, approved terms and invoice, explains supported differences and prepares unresolved charges for a billing specialist to review.

Zendesk

SalesforceBilling system

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Illustrative totals · USD

First bill after a plan change

Draft billing response: The $80 setup fee matches your approved upgrade order. I cannot match the additional $35 service charge to that order, so I have prepared the invoice and order comparison for billing review. No adjustment is confirmed.

Item	Amount	Review
Approved setup fee	$80	Matches the signed upgrade order
Additional service charge	$35	No matching line in the approved order

ONE COMPANY. CONNECTED WORK.

The next team starts
with the right context.

Keep the customer’s request, the team’s decisions and the work already done connected through your company brain.

Explore the company brain

BUILT AROUND YOUR BUSINESS

Bring us one workflow.
Let’s make it work better.

Your process. Your systems. A practical first step.

Talk to our team

Make service requestseasier to resolve.

Give service teams the next practical step.

Check whether an outage affects the customer's service.

Prepare installation access details before the visit.

Fibre installation visit

Check an unexpected charge after a plan change.

First bill after a plan change

The next team startswith the right context.

Bring us one workflow.Let’s make it work better.

The next team starts
with the right context.

Bring us one workflow.
Let’s make it work better.