A skincare associate shows a hand-cream-and-soap gift set to a customer holding her phone.

Sales Agent / An offering by Hexagon

A better conversation.An easier purchase.

Turn product questions into purchases. Help customers choose in WhatsApp and on your website, with your store’s knowledge behind every answer.

Sales Agent / From a question to a purchase
I’d like the citrus gift set, gift-wrapped for pickup today.
Order confirmed. Ready at 4pm.

Hand cream and soap, $129. Payment confirmed in WhatsApp; pickup details sent.

Product catalog · Payment confirmation · Collection time
Ask a little more of your AI.

Sales Agent · WhatsApp

From “help me choose”
to “order confirmed.”

A thoughtful recommendation. A ready-to-buy basket. The whole journey, in the conversation.

01 / 05

Find the right fit.

A citrus gift, a $150 budget, a Friday deadline. The agent turns a request into a small, relevant product carousel.

Product details · Price · Availability
02 / 05

Make it theirs.

The shopper picks the gift set. The agent prepares the basket, with gift wrap included and every item clear.

Selected product · Gift wrap · Subtotal
03 / 05

Meet the moment.

Delivery choices show the date and the cost together. Friday delivery keeps the complete order within budget.

Delivery options · Arrival date · Total
04 / 05

Let them make it official.

Everything is ready. The customer reviews the $137 total and confirms payment through the store’s checkout.

Order review · Customer confirmation · Payment
05 / 05

Close the loop.

The payment is confirmed, the order is created, and the delivery details arrive in the same chat.

Payment confirmation · Order record · Delivery

Follow the purchase as you scroll

MaisonBusiness account

01 / The conversation

Today

A citrus gift under $150, delivered by Friday?

14:02
Product catalog · Delivery options

02 / Your checkout

Maison

Your gift, ready to go.

A few details and it’s on its way.

Citrus gift set
Citrus gift setQuantity 1
$129
Make it a gift.Gift wrap included · $0
Subtotal$129

Delivery calculated in the next step.

Choose delivery

03 / Delivery

Delivery

There by Friday.

Choose the option that works for you.

Delivering toHome · Brooklyn, NY
Standard deliveryArrives by Friday
$8
Express deliveryArrives by Thursday
$16
Total with delivery$137
Continue to payment

04 / Payment

Secure checkout

One last step.

Review your order and confirm payment.

Visa · •••• 4242Saved payment method
Citrus gift set
$129
Gift wrap
Included · $0
Standard delivery
$8
Total$137
Pay $137

You authorize the payment.

05 / Back to the conversation

Today
Payment confirmedSecure checkout completed

You’re all set. Your gift will arrive by Friday, wrapped and ready.

14:05
Order confirmed#M1042
$137
Citrus gift set
Quantity 1
Gift wrap
Included
Arriving by FridayWe’ll send tracking here when it ships.
14:05
Sources
  • VTEXCatalog & inventory
  • Delivery options
  • Checkout

Web chat widget

One good answer.
One step closer.

The detail that matters. Answered from your catalog, with the next step taken care of.

ATELIERA considered collection.
Orange Hermès Birkin with palladium hardware
Togo leatherPalladium hardware

The pre-owned edit

Hermès Birkin 30

An unmistakable silhouette. A remarkable orange.

OrangeOne available
Shopping assistantThe details, taken care of.

Does it come with the lock and keys?

Item details checked · Accessories included

Yes. The lock, keys and matching leather key cover are all included with this one.

Birkin 30 · Included accessories

Perfect. Add this one to my bag.

Added to your bag
Hermès Birkin 30Orange · Qty 1

Built around your store

Your catalog.
Your rules.
Your customer.

Connect the knowledge behind a good recommendation to the systems that make a purchase happen.

Know what fits.

Product details, available variants and your brand’s guidance, brought into every recommendation.

VTEXCatalog & inventory

Make the details work.

Gift options, delivery dates and checkout choices follow the way your business sells.

Store policies & delivery

Keep the order connected.

After the customer confirms payment, the order and its receipt stay connected to the conversation.

Checkout & order records

Illustrative shopping journeys. Channels, delivery and payment options are configured for your store.

Sales Agent

Bring your store
into the conversation.

Talk about your store

Looking after customers after the purchase? Explore CX Agent ↗